Disclaimer
This project is under NDA. Please accept these pictures of my dog, birds, and chickens as compensation.

NDA: Large enterprise

SaaS
The author's dog and two pet birds
Connecting shippers, carriers, and contractors without losing a single truck to an empty return trip.
Shippers, carriers, and contractors were all operating on disconnected processes, relying on phone calls, load boards, and brokers as costly middlemen.

The real challenge was designing a single platform that could align every stakeholder around on-time delivery, while making sure no carrier drove back empty.

Four of the author's chickens
Conducted qualitative research and SME interviews across shippers, carriers, contractors, and brokers to map real pain points end-to-end.
Mapped the full stakeholder journey, from material request to final payment, identifying where pain peaked (planning and driver assignment).
Designed the end-to-end "golden path," turning fragmented, phone-driven workflows into standardized onboarding, in-app messaging, and assisted carrier matching.
Delivered a full web portal and mobile app (load creation, live tracking, driver profiles, and payments), validated before development began.
Impact
You'll have to trust me, I guess.
One golden path for shippers, carriers and contractors, validated as a web portal and a mobile app before development began.

Credits

Research, UX design and validation
Jean-Sébastien Daigle · Independent