PR International

ERPWorkshopsUser interviews
Before choosing an ERP, find out what a nut and dried fruit importer actually needs from it.
An ERP holds the whole company. So the company has to be understood first, not the software.

PR International imports and distributes nuts, seeds and dried fruit. Each department worked with its own tools and its own files. The new ERP had to bring it all into one system.

From January to March 2022, I ran the workshops and interviews that came before any vendor demo. The goal was simple: a clear list of what the ERP had to do, in the company's own words, so the choice of software would rest on real needs.

Map the company. A first workshop on Miro to lay out every department, and everything each one expects from the new system.
Follow a shipment. A workshop on the logistics process, step by step, with the people who run it.
Hear the people. User interviews with the people who would live in the ERP every day.
Name the jobs. A jobs-to-be-done session: what each person is really trying to get done, before any software feature.

Where Canada Nut is today

PR International still does business as Canada Nut, from Laval. Founded in 1984, it imports and distributes nuts, seeds, dried fruit and snacks across Canada and the US, and says it has recently expanded into confectionery manufacturing. Figures from canadanut.ca.

Curious to know more?

The full story, with the screens and the workshop details, is best told in person. Book 30 minutes with me to talk about it.

Book 30 minutes
A shared picture of what the ERP has to hold, and the questions every vendor would have to answer, in the company's own words.

Credits

Workshops, user interviews and analysis
Jean-Sébastien Daigle · Independent
Client
PR International (Canada Nut)